Privacy Policy

Last updated: Mar 25, 2026 11:49 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.mentalhealthcollaborative.org website (the “Website”) operated by Mental Health Collaborative, Inc, a(n) Not For Profit formed in Massachusetts, United States (“us, we, our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, you do not have our permission to access or use the Website.

What information we collect and store

We collect and store any and all information that you enter on this Website. In the last 12 months, we have collected the following information about individuals using our Website:

Identifying information - Name Specific piece of information Name Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Identifying information - Postal / Shipping address Specific piece of information Postal / Shipping address Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Identifying information - Billing address Specific piece of information Billing address Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Identifying information - Phone number Specific piece of information Phone number Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Identifying information - IP address Specific piece of information IP address Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Identifying information - Email address Specific piece of information Email address Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Identifying information - Device identifier Specific piece of information Device identifier Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Financial information - Credit card or debit card number Specific piece of information Credit card or debit card number Where we get this information Information submitted by the consumer Legal basis for processing this information The user has provided consent to the processing of their information Processing is necessary to perform a contract with the user Processing is necessary in order to take steps that the user has requested prior to entering into a contract Processing is necessary for compliance with a legal obligation How we use this information Enforcing our Terms of Service Marketing and advertising Performing services Providing customer service What happens if we don't have the information Our use of your data for enforcing our Terms of Service will not be possible; Our use of your data for marketing and advertising will not be possible; Our use of your data for performing services will not be possible; Our use of your data for providing customer service will not be possible. Note that we do not use your personal information for the purposes of targeted advertising, nor for profiling. Please see the “Your Rights” section below for more information about exercising your privacy rights related to profiling and targeted advertising.

With whom we share your personal information In the last 12 months, we have disclosed the personal information below to the following third parties for the following reasons:

Identifying information - Name Specific piece of personal information shared and disclosed Name Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Identifying information - Postal / Shipping address Specific piece of personal information shared and disclosed Postal / Shipping address Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Identifying information - Billing address Specific piece of personal information shared and disclosed Billing address Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Identifying information - Phone number Specific piece of personal information shared and disclosed Phone number Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Identifying information - IP address Specific piece of personal information shared and disclosed IP address Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Identifying information - Email address Specific piece of personal information shared and disclosed Email address Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Identifying information - Device identifier Specific piece of personal information shared and disclosed Device identifier Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Financial information - Credit card or debit card number Specific piece of personal information shared and disclosed Credit card or debit card number Categories of third parties with whom personal information is/was shared and disclosed Content Management Systems Customer Management Systems Email marketing vendors Email service providers Financial transactions processors Fraud prevention services vendors Hosting providers Website/application development and design vendors Reason(s) for sharing and disclosing To prevent or investigate fraud To enforce our Terms of Service To manage our interactions with you To analyze your interactions with us or our website To market to you via email To process transactions Sale of your information We do not sell your personal information.

Please see the “Your Rights” section below for more information about exercising your privacy rights regarding sales of your personal information.

Cookies A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website sets cookies. Please visit our Cookie Policy to learn more about what cookies we set, why we set them, and how to change your cookie settings.

Children's privacy This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform them that they cannot use this Website.

Analytics programs This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/. You can also opt out of cookies by using our cookie consent banner.

Information retention We retain the following personal information for the following periods of time:

Identifying information Data retention period Until no longer needed Financial information Data retention period Until no longer needed Direct marketing We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers. Please see the “Your rights” section below for more information regarding exercising your privacy rights related to direct marketing.

Your rights Depending upon where you reside‚ you may have the following rights with regard to your personal information:

The right to confirm whether we are processing your personal information. Applies To Residents of Oregon and Texas The right to access the personal information that we hold about you. Applies To Residents of California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, the European Union and/or the European Economic Area and the United Kingdom The right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information was collected, the business or commercial purpose for collecting, selling or sharing personal information, the categories of third parties to whom we disclose the personal information. Applies To Residents of California The right to know whether your personal information is sold or disclosed and to whom. Applies To Residents of California The right to obtain a list of the specific third parties to whom we have sold your personal information. Applies To Residents of Connecticut The right to obtain a list of the specific third parties to whom we have disclosed your personal information. Applies To Residents of Oregon The right to confirm the categories of your personal information that we have processed or are currently processing. Applies To Residents of Oregon The right to receive the personal information that we hold about you in a portable and, to the extent feasible, a readily usable format that allows you to transmit this information to another entity. Applies To Residents of California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, the European Union and/or the European Economic Area and the United Kingdom The right to ask us to transmit your personal information that we have collected on you to another provider, where technically feasible. Applies To Residents of California, the European Union and/or the European Economic Area and the United Kingdom The right to request that we amend any of the information that we have collected about you. Applies To Residents of California, Colorado, Connecticut, Oregon, Texas, Virginia, the European Union and/or the European Economic Area and the United Kingdom The right to withdraw your consent to the processing of your personal information. Applies To Residents of the European Union and/or the European Economic Area and the United Kingdom The right to request that we restrict the processing of your personal information. Applies To Residents of the European Union and/or the European Economic Area and the United Kingdom The right to request that we delete some or all of the personal information that we have collected about you. Applies To Residents of California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia, the European Union and/or the European Economic Area and the United Kingdom The right to lodge a complaint regarding our collection, sharing, and processing of your personal information with competent authorities in the proper jurisdiction. Applies To Residents of the European Union and/or the European Economic Area and the United Kingdom The right to opt out of the use of your personal information for purposes of direct marketing. Applies To Residents of the European Union and/or the European Economic Area and the United Kingdom The right to opt out of sales of your personal information. Applies To Residents of California, Colorado, Connecticut, Nevada, Oregon, Texas, Utah and Virginia The right to opt out of the use of your personal information for the purposes of profiling in furtherance of decisions that could produce legal or similarly significant effects concerning you. Applies To Residents of Colorado, Connecticut, Oregon, Texas, Virginia, the European Union and/or the European Economic Area and the United Kingdom The right to opt out of the sharing of your personal information with third parties for the purpose of targeted advertising. Applies To Residents of California The right to opt out of the use of your personal information for automated decision making purposes. Applies To Residents of the European Union and/or the European Economic Area and the United Kingdom The right to opt out of the use of your personal information for purposes of targeted advertising. Applies To Residents of Colorado, Connecticut, Oregon, Texas, Utah and Virginia The right to not be discriminated against based upon your exercise of your privacy rights. Applies To Residents of California, Colorado, Connecticut, Oregon, Texas, Utah and Virginia The right to limit the use and disclosure of your sensitive personal information. Applies To Residents of California, Connecticut and Utah Exercising your rights You may exercise the rights specified above by submitting a consumer request to:

Mental Health Collaborative Data Officer info@mentalhealthcollaborative.org 508-625-1660 149 Wood Street, Hopkinton, MA 01748 United States

If you use our cookie consent banner to exercise your privacy rights, the opt out signal will be applied to your browser. If you opt-out by contacting us as stated above, your preference will be applied to your account and our databases, including offline sales.

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name Phone number Email address Please note that we may be unable to process your request if you do not provide us with the above information.

You may also designate an authorized agent to exercise your rights on your behalf. You may designate an agent via any of the ways used to submit requests on your behalf. We will request the agent to verify that he or she has the authority to submit requests on your behalf. We will do so by asking the agent to submit the following information:

Valid power of attorney Please note that we may not be able to process your request if your designated agent and/or you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.

You have the right to appeal a refusal to take action on a rights request. You may file an appeal to us at the contact information provided above. We will respond to most appeal requests within 45 to 60 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond (up to 105 days total). In our response to your appeal, we will inform you of any actions taken or not taken and the reason(s) as to why. Normally, we do not charge a fee to process or respond to consumer requests. However, we may charge a fee for subsequent requests in a 12-month period as allowed by law.

Location of data processing All data processing activities undertaken by us take place in United States.

Third-party websites This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track Do Not Track (“DNT”) is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support DNT. You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring data We may transfer your personal information for processing to the United States. This means that your information may be processed outside of your country of residence and it may be accessible to law enforcement and national security authorities of that country and jurisdiction. Please note that we use standard contractual clauses, additional safeguards, and adequacy decisions to transfer data.

Questions If you have any questions about this Privacy Policy, please contact us at info@mentalhealthcollaborative.org.

Changes to Privacy Policy We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes to this Privacy Policy by posting the updated Privacy Policy to this website.